WELCOME BONUS 300%
UP TO €2000 + 100
FREE SPINS
UP TO €2000 + 100
FREE SPINS
Home → FAQ
Frequently asked questions about Casinofrank
What does Hold and Win mean on 5x3 reels?
The 'Hold and Win' feature in slots like Sun of Egypt 3, developed by 3 Oaks Gaming, is activated by landing special symbols, typically coins, which remain on the reels. This mechanic is featured on a standard 5x3 reel layout. The objective is to fill the grid with these symbols to trigger a potential payout.
This particular slot offers a high volatility rating, meaning wins might be less frequent but can be substantial, with a maximum multiplier of up to x10,000 the bet. In contrast, some games might have lower volatility, providing more frequent but smaller wins, which appeals to different player preferences.
Players aiming for larger wins can benefit from the Hold and Win mechanic, as it creates opportunities for significant accumulations on the 5x3 grid. For those who prefer more consistent, smaller returns, games with lower volatility and a higher hit frequency might be a more suitable choice for their gameplay.
Why does Android warn about APK installation?
Android devices may display a warning when installing applications from sources other than the official Google Play Store, such as an APK file for a casino app. This warning is a security measure to protect users from potentially malicious software. The Casinofrank app for Android requires version 8.0 or higher and is approximately 45 MB.
This caution is standard for any app installation outside the curated Google Play environment, regardless of the app's origin. For iOS users, the Casinofrank app requires version 13 or higher and has a file size of around 60 MB, with both platforms needing a minimum of 2 GB of RAM for optimal performance.
Users who choose to install the Casinofrank app via APK on Android should ensure they are downloading from a trusted source to mitigate risks. This process is similar to how users on other platforms might access applications that are not yet available in their region's primary app store.
How much commission does the Banker bet cost?
In Baccarat, the Banker bet is often favored for its slightly lower house edge compared to the Player bet. While specific commission rates can vary between online casinos, it is a common practice for a small percentage to be deducted from winning Banker bets.
This commission is typically around 5% of the winnings on a Banker bet. For instance, a €100 winning bet with a 5% commission would result in a payout of €95. This contrasts with the Player bet, which usually has no commission on wins, though its odds are slightly less favorable.
Understanding this commission is crucial for high rollers who place substantial bets, as it directly impacts the net return on their wagers. While the Banker bet is statistically more likely to win, the commission effectively balances this advantage over the long term.
Which studios use 6x5 reels instead of 5x3?
While the provided data focuses on a 5x3 reel structure for slots like Sun of Egypt 3 by 3 Oaks Gaming, other game providers commonly utilize different reel configurations. A 6x5 reel setup offers more space for symbols and potential paylines compared to the traditional 5x3 format.
The shift to a 6x5 reel grid can significantly alter gameplay dynamics, potentially increasing the number of winning combinations available per spin. This larger format often accommodates features like 'Ways to Win' mechanics or more complex bonus rounds, offering a different player experience than a standard 5x3 layout.
Players looking for variety in reel layouts can explore games from various studios, as many have adopted 6x5 or even larger configurations to innovate. This experimentation with reel sizes contributes to the diverse range of slot mechanics and player engagement strategies found in the online casino landscape.
How does a 50% Reload differ from the first bonus?
A 50% Reload bonus is typically offered to existing players as a subsequent deposit incentive, unlike the initial welcome package. The welcome bonus at Casinofrank is a 300% match up to €2,000 plus 100 free spins, indicating a significantly higher initial deposit boost.
The percentage match and maximum bonus amount often differ substantially between welcome and reload bonuses. While the initial offer aims to attract new players with a large incentive, reload bonuses are generally smaller, designed to encourage continued play from the existing customer base, such as a 50% match on a deposit.
Wagering requirements can also vary. For the initial welcome bonus, the turnover requirement is between x35 and x45, with a 30-day validity period and a maximum bet of €5 while the bonus is active. Reload bonuses may have similar or sometimes different wagering conditions.
Quick answers to common questions
| Question | Short Answer |
|---|---|
| What welcome bonus is available? | 300% welcome bonus up to €2,000 plus 100 free spins |
| What is the minimum deposit? | from EUR 10, depending on the method |
| How long does a withdrawal take? | e-wallets and crypto usually same day, cards 1-3 business days |
| Is there a mobile app? | yes, for Android and iOS plus a mobile web version |
| Can games be tested for free? | yes, most slots run in demo mode without a deposit |
| How do I reach support? | live chat and email, around the clock |
| Which currencies are accepted? | EUR and other common currencies |
Why was my withdrawal stopped without KYC?
The Know Your Customer (KYC) process requires identity and proof of address verification, with the latter needing to be no older than 3 months. This procedure is typically completed within 24-48 hours for all players, including high rollers. Failure to provide these documents can result in withdrawal suspensions. This contrasts with the instant deposits offered by methods like Binance Pay.
For example, a high roller aiming for large withdrawals would need to have their ID and a utility bill, dated within the last three months, ready. This is a standard security measure across many online casinos to prevent fraud. The 1-3 business days for Visa withdrawals, while longer than crypto, also necessitates this verification.
Without this verification, the casino cannot confirm the player's identity, leading to the halt of outgoing payments, irrespective of the deposit amount. Once KYC is passed, withdrawals can proceed according to the chosen payment method's timeframe, such as the 0-2 hours for Binance Pay.
When is Cashback between 5 and 10 percent credited?
The provided data does not specify the exact conditions or timing for when cashback between 5 and 10 percent is credited to a player's account. Unlike the clearly defined welcome bonus of 300% up to €2,000 plus 100 free spins, cashback mechanisms often depend on loyalty tiers or specific promotional periods. This absence of detail means a high roller cannot predict when this benefit might be available.
The welcome bonus has a wagering requirement of x35-x45, which must be met within 30 days, a stark contrast to the undefined cashback. While deposit methods like Visa and Mastercard have limits up to €5,000, and Binance Pay up to €10,000, the cashback potential remains unquantified. This lack of clarity is a significant drawback for players seeking transparent benefits.
Players aiming to maximize their returns through potential cashback offers would need further clarification on the criteria and frequency of such bonuses. The direct bonus offers, such as the 100 free spins, are clearly outlined, but the ongoing benefits like cashback are not detailed in the available information.
Are live tables open around the clock?
High rollers often expect 24/7 availability for live dealer games, similar to the instant deposit capabilities of payment methods like Binance Pay. The absence of this detail means players cannot assume continuous access to live table action.
The game contribution rates indicate that live games contribute only 10% towards wagering requirements, a factor that high rollers might consider when choosing games. This contrasts with slots, which contribute 100%, suggesting a strategic focus on slots for clearing bonuses. The lack of information on live table availability means players cannot plan their sessions around these games.
While specific game details like the Wazdan's '9 Coins Grand Gold Edition' RTP of 96.14% and high volatility are present, the operational status of live tables is not. This is a crucial piece of information for players who rely on live dealer games for their preferred gaming experience and for whom round-the-clock access is a standard expectation.
Is Blackjack insurance mathematically worthwhile?
The provided data does not include information on the mathematical worthiness of blackjack insurance, nor does it detail the house edge for specific table games. High rollers often analyze such aspects to optimize their strategy, especially when considering the limited 10% game contribution of table games towards wagering requirements. The absence of this data prevents such an analysis.
The welcome bonus, with its 300% match up to €2,000 and 100 free spins, has a wagering requirement of x35-x45 within 30 days. Whether blackjack insurance offers a positive expected value in relation to these wagering terms cannot be determined without further information. This contrasts with the clarity of the deposit and withdrawal limits for methods like Visa (€10-€5,000) and Binance Pay (€20-€10,000).
Without details on the probabilities and payouts associated with blackjack insurance, it is impossible to provide a data-driven assessment of its value. This lack of specific game mechanics information is a significant gap for players who rely on precise calculations, especially when compared to the defined RTP and volatility of slots like '9 Coins Grand Gold Edition'.
Can I test slots for free in demo mode?
This is a common feature in online casinos, allowing players to familiarize themselves with game mechanics and volatility, such as the high volatility of '9 Coins Grand Gold Edition'. The absence of this information means players cannot assume free demo play is available.
The welcome bonus offers 100 free spins, which are distinct from demo mode play, and these spins have a wagering requirement of x35-x45. While slots contribute 100% to wagering, the ability to test them without using real funds or bonus spins is not confirmed. This is a point of consideration for high rollers who might want to evaluate a slot's performance before committing larger stakes.
The RTP of 96.14% for '9 Coins Grand Gold Edition' provides a theoretical long-term average return, but a demo mode would allow for immediate practical assessment of its gameplay. Without confirmation of demo play, players interested in thoroughly testing slots before wagering the €2,000 bonus amount are left with limited options.
What does Jacks or Better 9/6 mean specifically?
Jacks or Better 9/6 refers to the payout structure of a video poker variant, indicating the return for a full house and a flush. A full house typically pays 9 credits for every 1 credit wagered, while a flush pays 6 credits. This specific payout ratio is a common benchmark in evaluating video poker games.
Compared to other Jacks or Better variations, such as 8/5 or 7/5, the 9/6 version offers a more favourable return to player (RTP) over the long term. For example, a game with a 9/6 payout structure can achieve an RTP of approximately 99.54% with optimal play, whereas an 8/5 version might only reach around 97.30%.
For players focusing on maximising returns, understanding these payout nuances is crucial. The difference between a 9/6 and a lower-paying variation can translate to a significant amount of lost potential winnings over extensive play, impacting overall profitability. Therefore, identifying 9/6 machines is key for strategic video poker enthusiasts.
What house edge does the Banker bet have?
The Banker bet in Baccarat has a house edge of approximately 1.06%. This is calculated based on the probabilities of the Banker hand winning, taking into account the commission often charged on winning Banker bets. The commission is typically 5% of the wager.
In comparison, the Player bet in Baccarat has a lower house edge of around 1.24%. While both bets are favourable for the player, the Banker bet offers a slightly better statistical advantage due to its higher win probability. This marginal difference can be significant for high rollers over time.
The Tie bet, however, presents a considerably higher house edge, often exceeding 14%. This makes the Tie bet a less optimal choice for players seeking to minimise the casino's advantage, especially when compared to the Banker or Player bets. Therefore, avoiding the Tie bet is generally recommended for strategic play.
Which payment method pays out within 24 hours?
Both Neteller and USDT (TRC-20) are payment methods that offer payouts within a 0-24 hour timeframe. Neteller, an e-wallet service, facilitates instant deposits and rapid withdrawals. USDT, a cryptocurrency, also processes withdrawals within this same 0-24 hour window, following network confirmation.
While Neteller withdrawals are generally instant, USDT withdrawals can range from instant to 24 hours depending on network congestion and the speed of the blockchain confirmation. Both methods, however, provide a significantly faster payout experience compared to traditional bank transfers, which can take several business days.
For players prioritising swift access to their winnings, choosing between Neteller and USDT (TRC-20) is a practical decision. The limits for both are substantial, with Neteller transactions ranging from €10 to €10,000 and USDT from €20 to €10,000, catering to a wide spectrum of player needs. No fees are associated with these transactions.
Are free spin winnings wagered separately at x40?
The provided information states a general wagering requirement of x35-x45 for bonuses, with a specific mention of free spins. It indicates that free spin winnings are subject to wagering, but does not explicitly state a separate multiplier for them. The overall bonus has a 30-day expiry period.
The general bonus terms stipulate a maximum bet of €5 while the bonus is active. This applies irrespective of whether the wagering is tied to free spin winnings or a deposit bonus. Players must meet the wagering requirements within the 30-day timeframe to withdraw any winnings.
Considering the broad range of wagering requirements (x35-x45), it is plausible that free spin winnings might fall within this spectrum or be subject to a specific, though unstated, multiplier. The stated bonus offers 100 free spins in addition to a 300% match up to €2,000, making the wagering terms important for understanding the real value.
Why does the game not load in Chrome 89?
While specific reasons for game loading failures in particular browser versions like Chrome 89 are not detailed, browser compatibility issues can arise from outdated software. Modern online casinos often require up-to-date browsers to ensure optimal performance and security of their gaming platforms.
The casino's app requirements suggest a need for robust system specifications, with Android 8.0+ and iOS 13+ being recommended, along with 2 GB of RAM. This implies that the underlying technology used by the games may demand more recent browser engines or features not fully supported by older versions like Chrome 89.
To ensure smooth gameplay, it is advisable to update Chrome to its latest stable version or try an alternative compatible browser. Many games, such as Gonzo's Quest by NetEnt with an RTP of 95.97%, are designed for modern web standards, which may not be fully rendered by older browser iterations.
Contact
Live - online chat
Banking
Providers
Frank Casino 2026